At myClosingSPACE.com we have always been advocates for consumers. Our goal has been to focus on bringing title insurance to consumers and helping them control the closing process and save money on closing costs. In the past we have received phone calls, letters, and emails from satisfied customers and they always reinforce our belief that we are doing the right thing. We just received another letter from a happy customer and decided to ask them if they would allow us to reprint it on our blog.

It all began smoothly

This customer, April, worked with our transaction coordinator Janilyn on a fairly difficult transaction that required some additional effort and induced a lot of stress for all involved. April had done her homework and found myClosingSPACE.com by shopping for title insurance online. She contacted us at the same time she was applying for her mortgage so we were involved at the beginning of the process. The sellers of the house she was buying were offering 1% of the selling price towards closing costs and this information was provided to the mortgage loan officer and myClosingSPACE.com. Everything seemed to be going smoothly and the closing date was set for June 30th.

A few days before the scheduled closing problems arose

The week before closing April received the commitment letter from her mortgage company and found that they had not applied the sellers incentive to the closing costs. April and Janilyn attempted to contact the loan officer but she did not answer the calls or return any emails. On June 27th myClosingSPACE.com was finally able to get in touch with someone at the mortgage company and were informed that the loan was not clear to close and that the loan officer April was working with was no longer with the company. Needless to say April was not happy.

A rather difficult closing

For the next week April and Janilyn worked closely to find out what was going on with the loan and push the process forward. Janilyn worked with the seller's attorney and the new loan officer to get the seller's incentive included in the loan. Once everything was set up correctly Janilyn stayed in contact with the mortgage company to get the loan through underwriting and cleared to close. Finally on July 10th the loan came out of underwriting and was cleared to close. Janilyn, got the loan fast tracked so the Hud was approved and April was able to close that night. Even though it took longer than was planned on the loan closed and while April was not happy that it took that long she was glad that it was finally over.

April was so happy with our service she wrote the following email this morning

Hello Janilyn,

I just wanted to take a minute to thank you for all that you did to help us close on our new house. As you know we did not use an attorney and all of your assistance helped us understand how everything worked. When the problems started cropping up we were close to giving up. Our lender was slow to answer our calls and emails and without your assistance we would not have known what was going on. It was very reassuring to us that you were there to help guide us through all of the issues. Your extra effort helped get the deal done and we are now the happy owners of a new home. In fact I truly believe that without your effort we would not have been able to close since the closing date had already been extended twice. Thank you very much for your help and we will recommend you to anyone who is buying a new home.

Thanks again
April